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Title A Study on Working Conditions of Social Welfare Officials and Visiting Nurses Performing the Outreach Community Service Center Project and Policy Suggestions
Editor Admin Data 2019.08.01 View 97
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A Study on Working Conditions of Social Welfare Officials and Visiting Nurses Performing the ‘Outreach Community Service Center’ Project and Policy Suggestions

 

Wonjung Kim Research Fellow
Seoul Foundation of Women and Family



There are important issues related to working conditions of social welfare officials and visiting nurses performing ‘Outreach Community Service Center’ project. First, due to ‘Outreach Community Service Center’ project, social welfare officials and visiting nurses provide not only services for clients visiting community service centers but also home visiting services. Because of these changes in working conditions, social welfare officials and visiting nurses are required to do ‘emotional labor’ in personal space, and they are exposed to various risk factors such as sexual harassment, violence, infection when they provide home visiting services. Second, most of the visiting personnel is female, so the operational vacuum due to maternity and child-care leave occurs frequently. But the plans for the vitalization of substitute workers is not prepared. Third, there are differences in employment status between social welfare officials and visiting nurses. Social welfare officials are employed on permanent position, whereas visiting nurses are employed on non-fixed-term contract workers. Differences in employment status cause unfair working conditions among visiting personnel. The purpose of this study is to examine the meaningful issues related to working conditions of social welfare officials and visiting nurses. The another goal of this study is to prepare how to improve working conditions of visiting personnel. For this study, the data were collected from 862 social welfare officials and 162 visiting nurses, using structured questionnaire. In addition, the focus group interview(FGI) was conducted with 7 social welfare officials and 6 visiting nurses. The major findings of the study are as follows. First, women felt more stress caused by workload and emotional labor than men. Second, 79.5% of the women and 58.4% of the men reported that they were exposed to various risk factors such as sexual harassment, violence, infection when they provided home visiting services. Third, most of the visiting nurses thought that wage system construction between social welfare officials and visiting nurses was unfair. Fourth, when the operational vacuum due to maternity and child-care leave occurred, only 5.5% of the total respondents reported that some substitute workers filled in for empty seats. In this vein, the study proposes measures for improvement as follows. First, in order to fill in for empty seats, Seoul Metropolitan Government needs to prepare the organizational substitute human resources pool. Second, Seoul City needs to give an education continuously about stress management training, and make connections with professional counseling institutes when social welfare officials and visiting nurses suffer serious stress from heavy workload, emotional labor, and safety concerns. In particular, when the visiting personnel suffers serious damage from safety issues, the support system and compensation plans for them are needed in organizations. Third, Seoul City is required to set up their own measures to improve working conditions for the visiting nurses, such as employment stability and fair personnel policies. Key word : Outreach Community Service Center, working conditions, social welfare officials and visiting nurses, emotional labor, safety concerns, substitute workers, employment stability

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